Returns Policy
Email us on returns@kraitlondon.com stating your order number and details to request a refund. Please note the items that you would like us to send back to you including colour and size, if you require the items to be sent back to an alternative address please state this clearly on the returns slip.
Please note that if we are sending an item outside of the UK, our postage will not cover Customs Charges- you will need to pay this on arrival.
- Products must be returned within 7 days from the date of postage in a new and unworn condition in their original packaging with all tags still intact.
- Only full priced items can be refunded.
- The customer is responsible for return shipping charges and we recommend that you use a traceable carrier or courier for returns and exchanges. Please retain your proof of postage as we cannot accept responsibility for goods lost in transit.
- Once we have received your returned or exchanged garment in our office, please allow up to 14 days for our team to process your request.
